HARMONY
For Service Providers
Cloud telephony as a managed service for service providers revolutionizes how providers deliver communications solutions, offering a seamless, scalable platform with integrated tools like Webex for BroadWorks. By leveraging cloud telephony, service providers can enhance their offerings, streamline operations, and deliver a superior customer experience.
With managed cloud telephony services, providers or resellers can easily establish connectivity to the Harmony environment for PSTN termination, offering a robust infrastructure to handle voice communication needs. They can offer DID numbers and tailored services based on individual customer requirements, ensuring flexibility and adaptability for businesses of any size.
The Harmony Provisioning OSS further enhances service delivery by enabling customers to control and manage their enterprise communications effortlessly. Whether it’s provisioning new users, scaling operations, or managing daily tasks, customers have the tools to take charge of their operations in real-time.
With Harmony, customers benefit from advanced features like call management from any mobile or desktop device, enhanced collaboration, and seamless integration with CRM systems. These capabilities empower service providers to offer a comprehensive suite of services that increase operational efficiency, lower costs, and deliver personalized customer experiences.
Harmony Suite Packages
Standard
Voice Calling Features
IP Phones
Voicemail
1 Device
Advanced
Voice & Video Calling Features
IP Phones / Video
Voicemail
Mobility
Multiple Devices
Premium
Voice/Video Calling Features
IM&P (PC & Mobile)
IP Phones / Mobile
Voicemail
Mobility
Desktop Sharing
Team Collaborate
Premium+
Voice/Video Calling Features
IM&P (PC & Mobile)
IP Phones / Mobile
Voicemail
Mobility
Desktop Sharing
Team Collaborate
Webex Audio/Video Conferencing (100)
Attendant Console
Web based application for receptionist
Auto Attendant
Multi-node Auto Attendant
Call Recording
Voice Call recording
Applications
- Auto Attendant
- Attendant Console
- Call Recording
- Mobility
- Call Center Basic
- Call Center
- CRM Integration
- SIP Trunk
- Standalone Meeting
Devices
- 2-Line Basic
- 4-Line Advanced
- Video Phone
- Conferencing
- DECT
- Headset
- 3rd Party Phones