HARMONY
For Retail
Cloud telephony solutions in retail, especially with the integration of Webex for BroadWorks, revolutionize customer interaction and store management. This technology enables retailers to manage communications more effectively, providing a centralized platform for services such as customer support, inventory management, and online transaction processing. With features like advanced call distribution and seamless CRM integration, retail staff can offer personalized customer experiences, respond promptly to inquiries, and handle sales more efficiently. Webex for BroadWorks enhances these capabilities, allowing for improved collaboration among team members and real-time engagement with customers. This modern approach to telephony is not only cost-effective but also scales with the business, making it ideal for retail environments seeking to enhance efficiency and customer satisfaction.
Harmony Suite Packages
Common Area CA
IP phone
Voicemail
Knowledge Worker KW
Voicemail
Mobility
IP Phone / Video
KW or CA + W4BWKS Basic
IM&P (PC & Mobile)
Voicemail
Mobility
IP Phone / Mobile
Desktop Sharing
Team Collaborate
KW + W4BWKS Standard
IM&P (PC & Mobile)
Voicemail
Mobility
IP Phone / Mobile
Webex Audio, Video Conferencing (100)
Desktop Sharing
Team Collaborate
KW + W4BWKS Premium
IM&P (PC & Mobile)
Voicemail
Mobility
IP Phone / Mobile
Webex Audio, Video Conferencing (1000)
Desktop Sharing
Team Collaborate
W4BWKS Standard
Webex Audio, Video Conferencing (100)
Desktop Sharing
Team Collaborate
W4BWKS Premium
Webex Audio, Video Conferencing (1000)
Desktop Sharing
Team Collaborate
Trunk
Overlay services (Auto attendant, Call Center)
Call Center
ACD
Queuing
Agent
Supervisor
Options
- Auto Attendant
- Attendant Console
- Call Recording
- Mobility
- Call Center Basic
- CRM integration
- Broadcast
- Push To Talk
Devices
- 2-Line Basic
- 4-Line Advanced
- Video Phone
- Conferencing
- DECT
- Headset
- 3rd Party Phones